First talk at barcamp auckland 4 is Ben from NZ Post
Existing site hard to find stuff, often things listed by product name rather than what people wanted to do.
Around 3000 pages. Huge job to rewrite many of them, many docs written by insiders for insiders.
Key customer profiles for each product , narrowed to 8 customer types. Products matched to some of these types.
New platform is Drupal. Was going to broad RFP but decided to narrow things first. Down to 4 systems Drupal, Plone, Silverstripe, and ruby-on-rails. Lots of alternate vendors for that platform.
Site being built by catalyst. Platform is Ubuntu .
Some product rationalization and presentation changes.
Planned launch in a couple of months